Terms & Conditions

Terms and Conditions

Welcome to The AgentBase!

These terms and conditions outline the rules and regulations for the use of The AgentBase LLC's Website, located at https://www.theagentbase.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use The AgentBase if you do not agree to take all of the terms and conditions stated on this page.

Pricing based on the most used Product Categories

1. Phone Numbers

All the phone numbers are charged monthly based on the number types. Below is the list of pricing for different number types available in the
US/Canada:

LocalNumbers:$1.15 / monthToll-FreeNumbers: $2.15 / month

For all the
other countries, the pricing will also be based on Twilio's pricing.

List of all the other country pricing are attached at the bottom of the page.

2. Messaging Service - SMS

The SMS pricing is based on the number of segments a message is compromised of, the pricing in
US/Canada
is as follows:

Outbound SMS:$0.0079/ segmentInbound SMS:$0.0079/ segment

This pricing is both for the
local
and
toll-free
numbers. For all the
other countries, the pricing will also be based on
Twilio's pricing.

3. Messaging Service - MMS

The MMS pricing is based on the number of segments a message comprising of, the pricing for
US/Canada
is as follows:

Outbound SMS: $ 0.0200 / segment(From local and toll-free numbers)Inbound SMS: $ 0.0100 / segment (To local numbers, $0.0200 to toll-free numbers)

For all the
other countries, the pricing will also be based on
Twilio's pricing.

List of all the other country pricing are attached at the bottom of the page.

What is a segment?Calculating the Cost of Each Text Message: A Step-by-Step Guide

4. Voice Calls

The Voice calls pricing is based on the duration of the call in minutes, the pricing for the
US/Canada
is as follows:

Outbound Call:$0.0140/ minute (From local and toll-free numbers)Inbound Call:$0.0085/ minute (To local numbers, $0.0220 to toll-free numbers)

The voice calls to
Alaska
and
Yukon Territory
will not be charged based on the above prices. For all the
other countries, the pricing will also be based on Twilio's pricing.Note: The outbound calls have 2 legs so the actual cost of an outbound call will be $0.0170(Outbound call + Client Minutes)

List of all the other country pricing are attached at the bottom of the page.

5. Number validation - Carrier Lookup

All the number validations
irrespective of the country
are charged at
$0.005
/ validation.

6. Number Format Lookups

All the number formats look up to support calls are
free of cost.

7. Other Charges

Below are some additional categories that are also charged at the same price as Twilio:

Client Minutes for CallingCall RecordingAnswering Machine DetectionVoicemail dropsConference CallsThis is for the call flow, we have both outbound and inbound in a conference so those are for the global conference charges.Carrier ChargesSMS carrier fees are charges that are applied by the recipients carrier to the sender, These charges + SMS charge is the total cost to send an SMS. Some carriers charge fees on long code SMS (messages sent from a 10-digit US/Canada number). Other carriers only charge fees for SMS sent from a Short code number

All Messaging:

transmitted via the platform - regardless of use case or phone number type (e.g., long code, or toll-free) - need to comply with the Application-to-Person (A2P) messaging. All A2P messages originating from the system are subject to this Messaging Policy, which covers messaging rules and /or prohibitions regarding:

Consent (“opt-in”):Consent can't be bought, sold, or exchanged. For example, you can't obtain the consent of message recipients by purchasing a phone list from another party. And SMS should only be sent to the opted-in contacts.Revocation of Consent (“opt-out”):The initial message that you send to an individual needs to include the following language: “Reply STOP to unsubscribe,” or the equivalent so that Individuals have the ability to revoke consent at any time by replying with a standard opt-out keyword.Sender Identification:Every initial message you send must clearly identify you (the party that obtained the opt-in from the recipient) as the sender, except in follow-up messages of an ongoing conversation.Messaging Usage:You should not be sending messages in any way related to alcohol, firearms, gambling, tobacco, or other adult content.Filtering Evasion:As noted above, we do not allow content that has been specifically designed to evade detection by unwanted messaging detection and prevention mechanisms. This includes intentionally misspelled words or non-standard opt-out phrases which have been specifically created with the intent to evade these mechanisms. We do not permit snowshoeing, which is defined as spreading similar or identical messages across many phone numbers with the intent or effect of evading unwanted messaging detection and prevention mechanisms.

Cookies:

The website uses cookies to help personalize your online experience. By accessing The AgentBase, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, The AgentBase LLC and/or its licensors own the intellectual property rights for all material on The AgentBase. All intellectual property rights are reserved. You may access this from The AgentBase for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from The AgentBase Sell, rent, or sub-license material from The AgentBase Reproduce, duplicate or copy material from The AgentBase Redistribute content from The AgentBase

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. The AgentBase LLC does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of The AgentBase LLC, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, The AgentBase LLC shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The AgentBase LLC reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant The AgentBase LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;Search engines;News organizations;Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; andSystem-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;dot.com community sites;associations or other groups representing charities;online directory distributors;internet portals;accounting, law, and consulting firms; andeducational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The AgentBase LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The AgentBase LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; orBy use of the uniform resource locator being linked to; orUsing any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of The AgentBase LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.

Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;limit or exclude our or your liability for fraud or fraudulent misrepresentation;limit any of our or your liabilities in any way that is not permitted under applicable law; orexclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.